FAQs-frequently asked questions

What are the shipping times for your products?

We take 1-2 days to deliver to Belgium, and 1-2 weeks depending on your location.

Do you ship all over the world?

We deliver first in Belgium and depending on demand, we can open our deliveries to other cities in Belgium and France and you will be notified via our stories on our social networks

Where do we ship your product from?

Our offices are located in Dilbeek, Belgium. As well as our warehouse.

Do you provide product tracking/tracking information?

Yes, wait 3 days after your order and ask us via email at info@gregoreuo.be

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: info@gregoreuo.be and we will send you a similar replacement item as soon as possible.

Where are you located?

We are located in Dilbeek in Belgium

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about 

the latter, please contact us by email at the following address: info@gregoreuo.be

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 30 days of the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy